Frequently asked questions
Everything you need to know about ordering custom uniforms from us. Can't find your answer? Just ask.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
From 25 pieces per design. You can mix sizes within a design, and names and numbers can be different on every piece.
Can I mix sizes and add individual names and numbers?
Yes. Send us a roster with each player's size, name and number and we'll personalize every piece at no extra setup cost.
Do you work with brands and retailers, not just teams?
Yes. We manufacture private-label ranges for sports brands, gyms and retailers, including your own labels, tags and packaging.
Samples & design
Can I get a sample before placing a bulk order?
Yes. After you approve a free digital mockup we make a physical sample in 7–10 days. The sample fee is usually credited against your bulk order.
I don't have a design. Can you help?
Absolutely. Share your colors, logo and any ideas, and our in-house designers will create a mockup for you free of charge.
What artwork files should I send?
Vector files (AI, EPS, PDF or SVG) work best. High-resolution PNG or JPG at 300 dpi is also fine. See the Custom uniforms page for full artwork guidelines.
Lead times & shipping
How long does production take?
Samples take 7–10 days. Bulk production takes 3–4 weeks after sample approval, depending on quantity and customization.
Do you ship worldwide?
Yes. We ship door to door by air courier (5–10 days by air, worldwide) or by sea freight for large orders. You'll receive tracking as soon as your order leaves our factory.
Who pays customs duties?
Import duties and taxes are set by your country and are normally paid by the buyer. We can advise on typical costs for your market.
Payment
What are your payment terms?
We usually ask for a 50% deposit to start production and the balance before shipping. Terms for repeat customers can be discussed.
Which payment methods do you accept?
Bank transfer (T/T), plus other methods on request. Details are included with every quotation.
Sizing
How do I know which sizes to order?
Use the size guide on the Custom uniforms page. We can also send a size set so your team can try pieces on before you confirm the order.
Do you offer youth and women's fits?
Yes. Most products come in youth, adult and women's-specific fits. Size ranges are listed on each product page.
Still have questions?
Message us and a real person will reply within 24 hours.
Ready to kit out your team?
Tell us what you need and get a free mockup and quote within 24 hours.